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The family-owned company has both the skill and resources necessary to stay nimble and responsive to ever-changing shipping needs. Estes is now the largest privately owned freight-shipping company in North America, providing reliable solutions to customers for nearly 90 years with a robust transportation network, a reputation for dependability, and an award-winning safety record.Īs an asset-based provider of freight-transportation and custom logistics solutions, Estes manages a fleet of more than 7,000 tractors and 30,000 trailers, as well as a network of nearly 265 terminals. Estes founded Estes Express Lines in 1931, he prided himself on superior customer service. Account managers have the ability to know what their customers are calling about and have the information they need for a sales call or a Zoom meeting.Employees can start more personalized conversations and often offer proactive customer service.
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Better onboarding process leading to less paperwork.Solution: Estes Express Lines introduced the Salesforce Customer Relationship Management (CRM) tool to give every department, including marketing, sales, and customer service, a shared view of customers in one integrated platform In collaboration with Capgemini, Estes Express creates a 360-degree view of the customer in Salesforce to identify new opportunitiesĬlient Challenge: Estes Express Lines wanted to connect customers to the business in a personalized way, no matter how they contacted the company